Window cleaning ; how to find the right company.
1. Are they responsible and dependable Window cleaning company?
Most Window cleaning companies can say they’re reliable, until you speak with the owner or previous customers you have no idea. Talk is cheap. Window cleaning companies are comparatively easy to start and many just operate autonomously without any consequence for not showing up. Ask for testimonial, talk to the owner, get the info you need.
2. What is the cost of window cleaning service and where do they service?
Most window cleaning companies charge somewhat the same. Be wary of window cleaning companies that charge too little or too much, as they may be a fly-by-night company you want to steer clear of. Where they service is important because the chance of them showing up on time is increased if they are familiar with your area. Trust your instincts you didn’t get where you are by ignoring them.
3. Do they have proper insurance, bonding, and licensing?
All though not all states / cities require window cleaning companies to be bonded and licensed; ALL companies need commercial liability insurance. Be sure to ask if they have at least a $1m commercial general liability insurance policy. If they have employees as well they typically need to have workman’s comp.
4. Is there any evidence of unprincipled activity?
A simple Google search may be what you need to do. Search the web for any comments or blogs regarding unethical activity. Look up their facebook page see what customers are saying. You can also ask for customers who have had work done and ask how their experience was, or check with the better business bureau for any information regarding unethical business practices.
5. Can they provide testimonials?
Most window cleaning companies gladly share testimonies. Most, if not all window cleaning companies should be able to provide testimonials. If not, either they’re a brand new company or they’re not confident in their work! If they can’t provide any be sure to get some sort of guarantee.
6. Is the work guaranteed? What if I’m not happy?
Ask if they offer any type of guarantee and what happens if I find something I don’t like when they’re done. Not talking about a rain guarantee. Some window cleaning companies just do their work, and some will do what it takes to make you happy (within reason). Most important is for the company to set proper expectations before beginning the job so you’re both on the same page. Be sure to talk about the condition of your windows to the company. Stellar service is what you want so ask what happens when something goes wrong.
7. How long have they been in free vivaxa business?
Typically, one would think the longer the company has been in business the better, HOWEVER, this isn’t always a guarantee of good service. There are a lot of companies that have been around for a while bogged down by the industry or just plain not excited anymore. Many new companies are excited to have fresh customers and provide high levels of quality and service. It’s best to do your homework and speak with an owner or manager responsible for the particular cleaning you want.
8. Who ACTUALLY does the cleaning?
There are a lot of NSP’s (national service providers) that sub out the window cleaning. Most NSP companies are constrained by one factor price. This is important; as many company salespeople boast about the quality of the company but fail to point out the fact they’re in a time crunch and are sending their brand new employee to clean your windows. Just because the company is good doesn’t mean your work will be good! Probe and try to find out who is going to be sent to clean your windows.
9. How many people work for the window cleaning company and how many jobs do they do per year?
Some times this can be a touchy question. This should give you an indication as to how busy the company is and how much time they have to do a quality job. Larger organizations tend to have more work that may result in less time spent at your home so be sure to do your research. Bigger isn’t always better.
10. What safety precautions do they put in place?
With high rise window cleaning safety is more than just a good idea it can save a life. IWCA ANSI/IWCA I-14.1 standard requires a work safety plan be made for every building that a window cleaner is working on. Although the company may have the proper insurance you want to be sure they’re doing everything possible to avoid any mishaps. Things could include ladder safety straps, no-slip footwear, etc. When you hire a company to clean the windows on your building you want to make sure they are the cheapest, you need them to be safety conscience. With residential if they are not safe and have an accident on your property the liability can be the home owners responsibility.
11. Trust your instincts.
With a handshake you can tell, look into the eyes of the contractor. It’s not a sciences but an art and when you know you just know. Red flags can come up with the best companies if you’re not sure ask, if you need more information get it. You’re in the driver’s seat and trust your instincts.